Privacy policy

Last updated: 1 January 2026

This Privacy Policy describes how KOPAKICK (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or place an order on kopakick.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

This policy is written to comply with the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How we collect and use your personal information:

To provide the Services, we collect personal information about you from a variety of sources, set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information we collect directly from you:

Information that you submit to us through our Services may include:

  • Basic contact details, such as your name, address, phone number, and email
  • Order information, including billing address, shipping address, payment confirmation, email, and phone
  • Account information, such as username, password, and security questions
  • Shopping information, including items you view, add to cart, or wishlist
  • Customer support information, such as anything you choose to include in messages with us

Some features may require you to give us certain information. You can choose not to, but you may not be able to access those features.

Information we collect through cookies:

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties:

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify
  • Payment processors, who collect payment information (bank account, card details, billing address) to process your orders
  • Shipping carriers, who provide tracking and delivery status
  • Marketing and analytics partners, who provide aggregate usage and audience data

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, or for any third party’s policies or practices.

How we use your personal information:

Providing products and services. We use your personal information to provide you with the Services and to perform our contract with you, processing payments, fulfilling orders, sending account, purchase, return, and exchange notifications, managing your account, arranging shipping, and enabling reviews.

Marketing and advertising. We use your information for marketing, sending email, text, or postal communications and showing you advertising for our products. This may include tailoring the Services and ads. You can opt out of marketing communications at any time.

Security and fraud prevention. We use your information to detect, investigate, and act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe.

Communicating with you. We use your information to provide customer support and improve our Services.

Legal basis (GDPR):

  • Performance of a contract, processing your order, handling returns, providing support
  • Legal obligation, complying with tax, accounting, and consumer-protection laws
  • Legitimate interest, preventing fraud, securing the Site, improving our products, analysing how the Site is used
  • Consent, sending marketing emails, setting non-essential cookies. You can withdraw consent at any time

Cookies:

We use cookies on our Site. For specific information about the cookies that come with running our store on Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve the Site (including to remember your actions and preferences), to run analytics and better understand interaction with the Services. We may permit third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and elsewhere.

Most browsers accept cookies by default. You can set your browser to remove or reject cookies through your browser controls. Blocking cookies may negatively impact your experience and may cause some Services to no longer function properly.

How we disclose personal information:

We may disclose your personal information to third parties in certain circumstances, subject to this Privacy Policy:

  • With vendors and service providers performing services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfilment, shipping)
  • With business and marketing partners, including Shopify, to provide and advertise services
  • With your direction or consent (such as to ship products, social media login integrations)
  • With our affiliates or otherwise within our corporate group, in our legitimate interest
  • In connection with a business transaction such as a merger or sale, to comply with legal obligations, or to enforce our terms or protect rights

How long we keep it:

  • Order and customer records: up to 10 years, for accounting and tax purposes
  • Marketing data: until you unsubscribe, or 3 years after your last interaction
  • Website analytics: anonymised after 26 months
  • Support correspondence: up to 3 years after the case closes

User-generated content:

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information you make available, and cannot ensure that parties who have access will respect your privacy or keep it secure.

Third-party websites and links:

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children:

The Services are not intended to be used by children, and we do not knowingly collect personal information from anyone under 16. If you’re a parent or guardian of a child who has provided us with their personal information, contact us and we’ll delete it.

Security:

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Any information you send to us may not be secure while in transit. We recommend you do not use unsecure channels to communicate sensitive or confidential information to us.

Your rights under GDPR:

Depending on where you live, you may have some or all of the following rights:

  • Right of access, get a copy of the personal data we hold about you
  • Right to rectification, correct inaccurate or incomplete data
  • Right to erasure, ask us to delete your data
  • Right to restrict processing, pause how we use your data
  • Right to data portability, receive your data in a portable format
  • Right to object, object to processing based on legitimate interest, including profiling for marketing
  • Right to withdraw consent, withdraw any consent you’ve given, at any time
  • Right to lodge a complaint, with your national data-protection authority

To exercise these rights, email us at help@kopakick.com. We respond within 30 days. We may ask you to confirm your identity before processing the request.

International users:

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Complaints:

If you have complaints about how we process your personal information, contact us using the details below. If you’re not satisfied with our response, you may lodge a complaint with your local data-protection authority.

Contact:

For privacy questions, or to exercise any of your rights, email help@kopakick.com.